OPTOKON Service Center

The OPTOKON Service Center offers excellent prices and fast turn-around times on all equipment repairs.

The OPTOKON Service Center repairs and services measuring instruments and equipment designed for fiber optics. The OPTOKON Service Center and OPTOKON Calibration Laboratory together offer a comprehensive metrological and service solution in the field of fiber optics

The OPTOKON Service Center is authorized for service, warranty repair and the merited repair of measuring instruments manufactured by OPTOKON. Together with the associated OPTOKON GROUP service centers and the service centers in USA and Saudi  Arabia  we cover the requirements of customers from all over the world. The Service Center also offers the service and merited repair of fusion splicers and cleavers for optical fibers.

The OPTOKON Service Center offers:

  • comprehensive warranty and merited repair of OPTOKON test equipment including service protocol
  • test equipment firmware upgrades
  • calibration of repaired test equipment
  • comprehensive repair of fusion splicers and cleavers
  • production of passive components custom designed by the customer including WDM, CWDM, DWDM, in-line attenuators, couplers, splitters
  • customer seminars and training

Service of fiber optic test equipment

Comprehensive warranty and merited repair of OPTOKON test equipment

The Service Center will repair any fault in test equipment manufactured by OPTOKON. We also consider, within our own capabilities the repair of test equipment manufactured by another manufacturer in the case of a request for repair. If the Service Center has the capability to repair test equipment manufactured by other manufacturer then we will only do so as a merited repair.

Documentation
The output document is the service protocol.

Service delivery
According to the complexity of the fault.

Test equpiment firmware upgrade

The new firmware for OPTOKON test equipment provides software updates or removes any firmware errors.

Service delivery
Within two days.

Calibration of repaired test equipment

Calibration of test equipment is performed only in the case that the repair has an influence on the measurement capabilities of the test equipment. Calibration will be performed in the OPTOKON Calibration Laboratory, which is accredited according to ISO/IEC 17025.

Documentation
The output documents for the calibration process are the “Inspection protocol for the measuring instrument before calibration” and the “Calibration certificate”. A calibration label is attached to the test equipment.

Service delivery
Standard turnaround time is 3 days. The laboratory also offers a one day turnaround time which is available on request (only available for certain types of test equipment).

Service center of fusion splicers

Comprehensive repair of fusion splicers and cleavers

Serviced models

  • Fusion splicers
  • Cleaves
  • Optical fiber strippers

Documentation
The output document is the service protocol.

Service delivery
According to the complexity of the fault.

Production of passive components designed by the customer

The cooperation between the OPTOKON Service Center and the OPTOKON Calibration Laboratory makes it possible to offer to our customers the production of passive optical components as designed by the customer.

Production offer

  • “in-line“ optical attenuators
  • MCP optical patchcords
  • custom WDM, CWDM and DWDM configuration
  • custom optical fiber couplers/spliters configuration

Documentation
The output document is the test report.

Delivery of service
According to customer requirements

Training and organization of seminars for our customers

The cooperation between the OPTOKON Service Center and the OPTOKON Calibration Laboratory makes it possible to provide training and the organization of seminars concerning fiber optics to our customers.

Offer of training capabilities

  • fiber optic background
  • splicing of optical fibers
  • measuring of optical fibers
  • tailored according to customer request