OPTOKON

OPTOKON Service Center

The OPTOKON Service Center offers excellent prices and fast turnaround times on all equipment repairs.

The OPTOKON Service Center repairs and services measuring instruments and equipment designed for fiber optics. The OPTOKON Service Center and OPTOKON Calibration Laboratory together offer a comprehensive metrological and service solution in the field of fiber optics

The OPTOKON Service Center is authorized for service, warranty repair, and the merited repair of measuring instruments manufactured by OPTOKON. Together with the associated OPTOKON GROUP service centers and the service centers of our representatives, we cover the requirements of customers from all over the world. The Service Center also offers the service and merited repair of fusion splicers and cleavers for optical fibers.

The OPTOKON Service Center provides:

  • A comprehensive warranty and the merited repair of OPTOKON test equipment including service protocol
  • Test equipment firmware upgrades
  • Calibration of repaired test equipment
  • Comprehensive repair of fusion splicers and cleavers
  • Customer seminars and training
  • Service of fiber optic test equipment

The Service Center will repair any fault in test equipment manufactured by OPTOKON. We also consider, within our capabilities, the repair of test equipment manufactured by another manufacturer in the case of a request for repair. If the Service Center can repair test equipment manufactured by another manufacturer then we will only do so as a merited repair.

Documentation: The output document is the service protocol.
Service delivery: According to the complexity of the fault.
 

Test equipment firmware upgrade

The new firmware for OPTOKON test equipment provides software updates and removes any firmware errors.
Service delivery: Within two days.

Calibration of repaired test equipment

Calibration of test equipment is performed only if the repair has a positive influence on the measurement capabilities of the test equipment. Calibration will be performed in the OPTOKON Calibration Laboratory, which is accredited according to ISO/IEC 17025.
Documentation: The output documents for the calibration process are the “Inspection protocol for the measuring instrument before calibration” and the “Calibration certificate”. A calibration label is attached to the test equipment.
Service delivery: Standard turnaround time is three days. The laboratory also offers a one day turnaround time, which is available on request (only available for certain types of test equipment).

Service Center for fusion splicers

Comprehensive repair of fusion splicers and cleavers
Serviced models:

  • Fusion splicers
  • Cleavers

Documentation: The output document is the service protocol.
Service delivery: According to the complexity of the fault.

Training and organization of customer seminars

The cooperation between the OPTOKON Service Center, the OPTOKON Calibration Laboratory, the OPTOKON Sales Department, and the OPTOKON Technical Support Department means that we can provide fiber optic training and seminars to our customers.

Training available:

  • fiber optic background
  • splicing of optical fibers
  • measuring of optical fibers
  • tailored according to customer request